Customer Spotlight: Gwinnett Medical Center

gwinnett medical centerIf there’s one thing that continually impresses me about nurses, it’s their ability to see through the noise and just get the job done. Like the nurse present for the labor of my third child who saw that—quite suddenly—the baby was there but the doctor was not. Just like that, no fuss, she prepared to deliver the baby herself. (Side note: the doctor came just in time, but I knew it was the nurse who had my back.)

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Beth Grimes of Gwinnett Medical Center (GMC) is one of those nurses with the uncanny ability to cut through all the clutter to get to the optimal end result. Beth is director of enterprise analytics at GMC, but she has a long career as a registered nurse. It’s clear that her clinical experience has translated into analytics, and she is a great guide for her team on how to ask the right questions and get the information they need to make decisions without overly concerning themselves with minutiae. I recently visited Beth and several members of her team at GMC in metro Atlanta. Here are some highlights from my visit. (more…)

How Ghent University Solves Budget and Education Policy Issues with BI

Ghent University. Portrait of a pensive student carrying out test at lesson

Many universities around the world find themselves dealing not just with student data related to admissions and finances, but also data from education quality surveys containing students’ opinions on a large number of dimensions. This information alone could fill its own database, but many schools are figuring out ways to incorporate all this data that’s being tracked across the university.

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This is the case for Ghent University, one of the major universities in Belgium. The 200-year-old university has built for itself a strong student-centric reputation, and it offers students educational programs in a number of fields. The university has more than 41,000 students and 9,000 staff members across its more than 100 departments. Ghent needed a flexible technology solution to work with its data that combines ‘hard’ student, course, and financing information with ‘soft’ program and course evaluation information. Here’s how Ghent addressed its educational and administrative needs with business intelligence. (more…)

Microhospitals: How a New Healthcare Model Leverages Business Intelligence

Microhospitals. Boy Talking To Male Nurse In Emergency Room

For years, bigger was considered better when it came to hospitals. But now some hospitals are thinking small. In an effort to deliver faster, more convenient care, some healthcare systems are opening what are called “microhospitals” or “neighborhood hospitals.” These put care closer to the patient while allowing established hospitals to expand their footprints.

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Tandem Hospital Partners, founded in 2014, operates several new microhospitals, with plans to open a total of 15 in 2018. Tandem’s innovative business model relies heavily on data and business intelligence to help the company deliver timely, quality care. Here is a look at how Tandem is leveraging data and BI. (more…)

How New Database Technology Fuels Oil Company’s Analytics

corrib oilIf “America runs on Dunkin’,” then parts of Ireland certainly run on Corrib Oil. Corrib not only fuels people with coffee and bakery items, it sells fuel for homes, cars, and trucks in the west of Ireland and the midlands.

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Corrib’s business has two sides– oil distribution and 18 retail locations selling gas, coffee, fresh foods, and grocery items. But each side of the business has many components and each component can have several data technologies in place. How does a company like that get its arms around all its data to assess the state of its business? Here is how Corrib wrangled its data – and then instituted one change to make that data enormously more useful. (more…)

Customer Spotlight: Doctors Center Hospital

Like so many others on the American mainland, we at Dimensional Insight could do nothing but watch as Hurricane Maria devastated Puerto Rico in September of 2017. After the initial shock of the impact of the storm, our thoughts quickly turned to our new customer, Doctors Center Hospital. The hospital has four locations on the island and is headquartered in Manatí, 35 miles west of San Juan. Immediately following the hurricane, the hospital had no power and had an influx of patients. Parts of the hospital had to run on a generator for several weeks. And as we now know, the death toll across the island was much greater than indicated in the official count.

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Close to a year after the hurricane, I visited Doctors Center Hospital in person. I had met Pedro Ríos-Mercado, the hospital’s IT director, at HIMSS in March. I was intrigued by how the hospital used technology immediately following the hurricane, and how it was planning to use Diver in a variety of ways in the future. What I found when I visited was a culture that has embraced data from the very top of the organization and has made it central to daily decision-making. Here are some highlights from my visit. (more…)

How Analytics Saved Fieldale Farms $170K Per Year

fieldale farms, chickenThe tight U.S. labor market and uncertainty about corn and soybean prices are dual challenges for U.S. farmers and food producers this year. Compensation costs are up, making it tough for many companies to find the skilled workers they need. And while overall feed prices are down slightly, international tariff talk is unsettling and fueling uncertainty throughout the industry.

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With these two factors largely out of its control, Fieldale Farms, a Georgia-based poultry producer, is using analytics to improve its margins where it can. Here is a look at the company’s efforts and its impressive results. (more…)

Customer Spotlight: Allied Beverage

Allied BeverageNormally, when I conduct case study interviews, I gather a lot of information on how our customers are using Diver, and then I sort through that information to bring you a cohesive user story. However, I recently visited Allied Beverage at its headquarters in Carlstadt, New Jersey, and when I came home, I found I had almost too much information to comb through – 33 pages of transcript from my interviews! And it was all great info. How was I going to distill it down into a succinct case study?

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That’s why in this blog post, I’m going to bring you some of the information and background that didn’t quite make it into the case study. I’m not going to call it the “outtakes” because it’s not that this information was not as useful as the rest. This is all great information on how a company has really gotten the most of its nearly 20 years using Diver. Think of this as Allied Beverage: The Bonus Edition. (more…)

Customer Spotlight: Allied Physicians Group

Over the last several years, physicians have increasingly been aligning themselves with hospitals. They have done so both to gain financial security and to gain the clout of being part of a prestigious healthcare system. In fact, American Medical Association statistics show less than half of physicians now own a financial stake in their practices.

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New York-based Allied Physicians Group is bucking that trend. This group of more than 130 pediatricians is fiercely independent, and it intends to stay that way in order to provide the best possible care to its patients. I recently had the opportunity to visit Allied at its home office on Long Island to talk to staff about the organization’s mission, its challenges, how it’s using analytics to make more data-driven decisions, and the potential of the technology in the future. Here are some of my takeaways. (more…)

Customer Spotlight: Salinas Valley Memorial Healthcare System

Salinas Valley Memorial Healthcare SystemOver the five years I’ve worked at Dimensional Insight, I’ve met several of our customers either in person at one of our user events or over the phone as I’ve talked to them about customer success stories. It’s only recently that I’ve started to go out on the road to meet our customers where they work – and this has provided me with a whole new perspective as I write our user stories.

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I visited Salinas Valley Memorial Healthcare System (SVMHS) on a sunny California day in January (the perfect respite from what was then brutally cold Boston!) to talk to Audrey Parks, CIO, and Tim France, programmer. What followed was a great conversation about the challenges the health system faces, where healthcare is going, and how Diver can help the organization get there. Here are some highlights. (more…)

Customer Spotlight: Campari America

campari america officeWhen you’re one of the world’s largest beverage alcohol companies, you can sit back and take it easy while your product just flies off the shelves, right? Wrong.

Campari America, the U.S. division of Milan-based Campari Group, which is the sixth largest premium spirits company in the world, knows that success comes as a result of continually examining data such as user trends, sales, and account opportunities, and then making informed decisions on product and sales opportunities from that data.

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I recently had a chance to visit Campari America at its office in San Francisco to talk about how it is using analytics to both predict and react to trends, and as a result, drive sales. Here are some insights from my visit. (more…)