KLAS Research recently released its “Data & Analytics Platforms 2025” report—and the findings shed important light on the challenges healthcare organizations face today when trying to turn their data into actionable insights.
The report emphasizes that while technology capabilities are important, what truly sets vendors apart is their ability to partner with customers to achieve meaningful outcomes. Dimensional Insight was recognized as a leader across key areas, and the report highlights several broader themes that healthcare organizations should pay close attention to.
Here are five key takeaways from this year’s report.
1. Healthcare organizations demand more than advanced features—they need outcomes
As healthcare data grows in volume and complexity, organizations need more than just sophisticated features. They need vendors that help them translate data into real operational improvements.
KLAS found that usage of advanced capabilities is not the driver of success. What does drive success is the support and guidance the vendor provides in helping customers operationalize insights. To that end, Dimensional Insight customers reported the highest overall satisfaction and the fewest barriers to achieving outcomes.
2. Proactive support is critical for customer success—and often lacking
One of the strongest themes in the report is how essential proactive, engaged vendor support has become. Without it, even the best technology can fall short of delivering results.
Dimensional Insight stood out by earning the highest score for proactive service among all vendors measured. Additionally, 100% of Dimensional Insight customers said the company keeps its promises—a sign of strong trust and reliability.
Organizations today need vendors who aren’t just reactive but who anticipate challenges and guide customers to success.
3. Internal barriers like data aggregation challenges are common—but the right vendor can ease the burden
Healthcare organizations often cited internal challenges, such as data aggregation and integration struggles, as key barriers to achieving analytics outcomes.
However, KLAS found that the right vendor support can significantly lessen the impact of these obstacles.
Dimensional Insight customers reported the fewest vendor-related barriers of any vendor measured, highlighting how strong partnerships help organizations overcome even complex internal issues.
Choosing a vendor who understands your organization’s needs—and actively helps you navigate them—makes all the difference.
4. Turning insights into action remains a major hurdle for many organizations
Generating dashboards and reports is easy; operationalizing insights to improve care, reduce costs, and enhance efficiency is much harder. Many healthcare organizations still struggle with this critical step.
Dimensional Insight was specifically recognized by KLAS for its strong support in helping customers operationalize insights. Customers cited proactive guidance, stable support contacts, and a strong understanding of healthcare priorities as key factors in their success.
5. Healthcare organizations need value they can trust—not just functionality
In a time of tightening budgets, healthcare organizations are looking for vendors who deliver clear value and transparency—not just more features.
Across the industry, customers expressed frustration when vendors added unexpected charges or failed to deliver on promises.
Dimensional Insight customers, however, reported high value for their investment, with 100% saying they would buy Dimensional Insight again. This underscores the importance of working with vendors who prioritize partnership, not just transactions.
Conclusion
The 2025 KLAS report makes it clear: achieving success with data and analytics platforms requires more than just robust technology. It requires a vendor who acts as a true partner—one who proactively supports your goals, helps operationalize insights, and delivers strong value and trust.
At Dimensional Insight, we’re proud to be recognized by KLAS for our work in helping healthcare organizations navigate complexity and drive better outcomes. We look forward to continuing to help our customers turn data into results that matter.
Kathy started her career in television news writing and producing. She then worked at a public relations agency and as a freelance writer before joining Dimensional Insight in 2013.
Kathy has presented at several events in both healthcare and wine & spirits, including the Healthcare Innovation Summit, the Healthcare IT Marketing & PR Conference (HITMC), and the WSWA Women’s Leadership Council (WLC) Conference. Kathy is a Fellow in the American College of Healthcare Executives (ACHE) and a member of Women of the Vine & Spirits.
She is also host of the Smarter Healthcare Podcast (www.smarthcpodcast.com) and is a member of the Forbes Communications Council.
Kathy holds a bachelor’s degree from Dartmouth College and an MBA from Boston University.
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