Over the last several years, many EHR vendors have rolled out analytics components. What we had anecdotally heard from hospitals and health systems was that these components were lacking in their robustness and ability to provide an executive-level look at data touching all areas of the organization. Was that actually the case? We decided to survey hospitals and health systems to see if this assertion was backed by data.

In Q1 of 2020, Dimensional Insight sponsored a survey by Definitive Healthcare in which it asked 108 healthcare leaders about their experience with EHR analytics. What the data shows is that users of EHR analytics are less satisfied with their analytics solution than with in-house solutions or analytics-specific platforms, and that they face some significant challenges with the software. Here’s a closer look at some of the key data points.

EHR analytics provides the lowest level of satisfaction

In the survey, Definitive Healthcare asked respondents about their experience with three different types of analytics solutions: EHR analytics, analytics-specific platforms, and in-house analytics solutions. Respondents indicated they were the least satisfied with EHR analytics, which scored a 5.58 overall on a score of 0-10. (“0” = extremely dissatisfied, “10” = extremely satisfied.) Analytics-specific platforms had the highest satisfaction rate at 6.69 (20% above the score for EHR analytics), while in-house solutions scored a 6.51 (17% above the score for EHR analytics).

Top challenges with EHR analytics

When it comes to challenges with EHR analytics, the top challenges indicate that users are dissatisfied with the speed and advancement of the technology.

  • 43.4% of respondents said the reporting/querying of EHR analytics solutions is slow.
  • 35.8% said the component is not robust or advanced enough.
  • 30.2% had interoperability concerns with other technology.
  • 28.3% said the component lacks visualization.

Organizations using an analytics-specific platform have the highest level of advancement

Those healthcare organizations that are using analytics-specific platforms have a higher level of advancement over those using EHR analytics or in-house solutions. On a scale of 0-10 where “0” indicates minimal use and “10” indicates advanced use, analytics-specific platform users rate a 6.89, whereas EHR analytics users rate a 6.77 and in-house solution users rate a 6.70.

Learn more

The survey yielded many additional insights about the state of EHR analytics. Download a copy of the report to learn more about the challenges and satisfaction levels of EHR analytics solutions.

Kathy Sucich
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