The analytics landscape changes quickly, but the need for trusted, governed data remains steady. That theme comes through clearly in the 2025 Gartner Peer Insights™ Voice of the Customer for Analytics and Business Intelligence Platforms — a report based entirely on real user feedback. Dimensional Insight is included in this year’s analysis and recognized as a Strong Performer, but the larger story is what the Voice of the Customer reveals about how organizations are evaluating analytics platforms today.
1. Customer experience continues to shape analytics platform decisions
The Gartner Peer Insights Voice of the Customer Analytics report highlights three areas that continue to influence buying decisions: overall experience, platform capabilities, and support/delivery. These categories provide insight into how analytics platforms perform in real-world environments — not just how they look on paper.
Across industries, users emphasize the importance of analytics they can trust, especially as AI adoption raises expectations for accuracy, reliability, and governance.
2. Governance and trust are becoming defining characteristics
One of the strongest signals in this year’s Voice of the Customer for Analytics and Business Intelligence Platforms is the renewed focus on governed data. Organizations are increasingly evaluating analytics tools not only by functionality but by how effectively they support data quality, structure, and repeatable processes.
In fields like healthcare and manufacturing — where data variation can have operational or clinical implications — the emphasis on governance is unsurprising. Trustworthy analytics continues to be a foundation for better decision-making.
3. Support and delivery matter just as much as features
Another consistent theme across Gartner Peer Insights reviews is the importance of support. Many reviewers discuss their experience during implementation, the responsiveness of vendor teams, and how well the analytics platform adapts over time.
Whether the platform is used in a hospital, a production environment, or a beverage alcohol distribution workflow, the quality of support and delivery shapes user satisfaction throughout the lifecycle of the solution.
4. Peer feedback offers context that feature lists can’t
Technology evaluations often start with feature comparisons, but the Gartner Peer Insights Voice of the Customer Analytics report reminds us how useful it is to understand how analytics platforms perform once deployed. Peer feedback surfaces insights about stability, governance, workflows, and partnership — all factors that play major roles in long-term value.
Dimensional Insight’s recognition as a Strong Performer reflects aggregated customer sentiment across these dimensions, and we’re grateful to users who took the time to share their experiences.
5. Looking ahead
As analytics tools become more interconnected with AI, organizations still rely on the fundamentals: trusted data, strong governance, reliable performance, and meaningful support. The Voice of the Customer for Analytics and Business Intelligence Platforms illustrates how these priorities continue to guide decision-makers.
We appreciate the customers whose feedback contributed to this year’s report. Their perspectives help shape how analytics platforms evolve to support more confident decisions and better outcomes.
For those interested, you can view the publicly available Gartner Peer Insights reviews here:
👉 https://www.gartner.com/reviews/market/analytics-business-intelligence-platforms/vendor/dimensional-insight-incorporated
