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Diver Platform’s Measure Factory Delivers Data Confidence Needed to Reduce Readmissions

Quick facts

Organization: Covenant HealthCare
Industry: Healthcare
Location: Saginaw, Michigan
Customer since: 2017
Number of Beds: 643
EHR: Epic
Solution: Diver Platform and Measure Factory


“One of the challenges we’ve always had – and where Measure Factory will help us – is with the source of truth,” says Ken Arnold, Covenant’s analytics manager. “It can be frustrating to ask for a number and get four different numbers back from different people. So, leveraging Measure Factory as that truth is going to really give our teams confidence in the numbers they are getting.”

Covenant HealthCare is an independent healthcare system located in Saginaw, Michigan. With more than 4,600 employees, 643 acute care licensed beds, and 560 physicians on medical staff, it is the largest healthcare employer in its region.

Throughout the rollout process, Covenant spent significant time on data governance and data validation.

One surprise during the validation process was that the organization uncovered some workflow errors that it hadn’t previously realized.

When users saw some of the initial data that Measure Factory was producing, they thought it was wrong. However, the IT department could show them that it was exactly the information that was entered Epic in the first place. This has allowed Covenant to examine the Epic workflow and improve the way users input data.