Installing Help Desk

Help Desk allows for users without Developer licenses to edit groups and users.

NOTE: You need to be an administrative user to install the software.

To install Help Desk:

  1. Navigate to the DI\Solution\downloads directory where you downloaded the developer package.

  2. Double-click the HelpDesk-Setup.exe file.

    The User Account Control dialog box opens, asking you to confirm making changes to your device.

    NOTE: Depending on your Windows version and user account settings, you might see the Open File - Security Warning dialog box instead. Confirm that you want to open and run the executable.

  3. Click Yes.

    The HelpDesk <version number> Setup Wizard dialog box opens.

    The HelpDesk Setup Wizard.

  4. Click Next.

    The Installed HelpDesks page opens.

    Choosing an action for the HelpDesk Setup Wizard.

  5. Select one of the following:

    • Upgrade
    • Uninstall
    • Install New

    Each option guides you through the required steps. This example uses Install New.

  6. Click Next.

    The HelpDesk Install Path page opens.

    Choose the installation path for HelpDesk.

  7. Verify the directory for Help Desk installation.

  8. Click Next.

    The Ready to Install page opens.

    HelpDesk Ready to Install.

  9. Verify the Help Desk installation information.

  10. Click Next.

    The Installation page opens, and displays Installation Complete once finished.

    The HelpDesk installation is complete.

  11. Click Finish to close the installation wizard.