Creating a Help Desk Shortcut with Login Options

For some of your Help Desk users, you might wish to set up shortcuts that login to a specific DiveLine server.

To create an automatic connection to Help Desk:

  1. Navigate to the Help Desk executable file, usually at:

    C:\Program Files (x86)\Dimensional Insight\HelpDesk\HelpDesk.exe
  2. Right-click the executable file, and click Create shortcut.
  3. Rename the shortcut to a meaningful name.

  4. Right-click the shortcut, and click Properties.

    The ClosedHelp Desk.exe Properties dialog box opens with the Shortcut tab selected.

    Help Desk.exe Properties

  5. In the Target box, append the executable path with the command-line switches listed in the following table.

  6. Move the shortcut to an appropriate location, such as on the desktop.
Switch Description
-s <servername>

-s <servername>:<port number>

Specifies the DiveLine server to log on to.

You can combine the DiveLine server with the port by separating them with a colon.

NOTE: If no port number is indicated here or with the -p switch, port 2130 is assumed.
-p <port number>

Specifies the DiveLine server port to log on to.

NOTE: This switch is not necessary if the port number is included with the DiveLine server name. If no port number is indicated, port 2130 is assumed.
-u <username> Provides the user name to log on with. If not specified, the user is prompted.
-pw <password> Provides the password to log on with. If not specified, the user is prompted.

This example combines the DiveLine server name with the port number. The shortcut does not supply a user name or password, so the user is prompted for credentials.

"C:\Program Files (x86)\Dimensional Insight\HelpDesk\HelpDesk.exe" -s my.server.com:2130