Lower costs and granular reporting by consolidating old solution and Diver Platform

Quick facts

  • Industry: Delivery management
  • Location: Buckinghamshire, the United Kingdom
  • Size: 1,500 employees (2017)
  • Website: www.whistl.co.uk
  • Cost reduction and provision of granularly detailed centralized management information
  • Solution: Data warehouse by Dimensional Insight Netherlands

Key goals

The main reason Whistl wanted to replace its previous data warehouse was to reduce costs. The Microsoft solution had turned out to be too extensive and therefore too costly in terms of software licensing. IT director Happel attributes this to the former implementation partners and their traditional view of servicing. “The Microsoft Gold partners chose a limited scope, pursued short-term profit, and strictly held on to the steps predetermined by the vendor.”

    British delivery management company Whistl has reduced costs by 68 percent and improved its business insight by switching to a new data warehouse for management information. The organization turned to Dimensional Insight after its previous system had proved too complex and expensive. Lieneke Happel, IT director at Whistl, explains why she is excited about the switch.

    Whistl collects, sorts, and processes business post and parcels in the United Kingdom. On average, the company processes around 75 million items a week. Actual delivery is taken care of by a third party. Whistl’s services generate vast amounts of data, which could not be put to value optimally, until recently.