Gaining Insight into Surgery Utilization to Improve Satisfaction

Quick facts

  • Organization: Gwinnett Medical Center
  • Location: Metro Atlanta, Georgia
  • Revenue: $809 million
  • Beds: 553
  • Employees: 5,500
  • Customer Since: 2015
  • Website: www.gwinnettmedicalcenter.org
  • Solution: Diver Platform with Measure Factory, Surgery Advisor

Key goal

GMC wanted to implement a data management and analytics platform that would enable it to:

  • Bring its clinical, financial, and operational data into one location and provide a trusted source of data that all of its departments can rely on.
  • Provide insight into its surgical operations that would enable the organization to accurately staff surgery rooms.
  • Maximize the efficiency of its surgery blocks and ensure that providers are starting on time.
  • Provide staff with a self-service analytics platform that they can use to ask questions and improve their decision-making process.
Located so close to Atlanta, GMC is in an area with a very competitive healthcare market.

This means that the organization has to not only provide top-quality medical services to attract patients, but it also has to provide its employees with the right benefits, work-life balance, and job satisfaction; so they want to stay at the hospital and not move to one of the many other institutions in the area.

GMC believes that happy associates lead to …