Getting Physicians to Buy in to Performance Management by Focusing on Trust and Teamwork
- Organization: Gwinnett Medical Center
- Location: Metro Atlanta, Georgia
- Revenue: $809 million
- Beds: 553
- Employees: 5,500
- Customer Since: 2015
- Website: www.gwinnettmedicalcenter.org
- Solution: Diver Platform with Measure Factory, Surgery Advisor
GMC had data solutions that were functional but not well-used, so the health system needed to build a business intelligence solution that would provide dashboards to users and support the hospital’s new intensivist program.
GMC started a new intensivist program in its four ICUs in early 2016. As the program got under way, GMC wanted a business intelligence solution in place that would provide it with a baseline to show how the hospital and individual physicians performed on a variety of measures.
Moving forward, it wanted to use this information to determine best practices in the ICU and measure physician performance against these best practices.