athens regional health system

Five Ways Small BI Projects Can Make a Big Difference

Quick facts

Organization: Athens Regional Health System [Now Piedmont Athens Regional]
Dimensional Insight Customer Since: 2009
Location: Athens, Georgia
Company Description: Athens Regional Health System is a 350-bed regional referral hospital in northeast Georgia, covering 17 counties. It is a Level II trauma center, a Level III neonatal intensive care unit, and it has four urgent care centers as well as a physicians’ practice group.

Solution: Diver Platform


  • Athens Regional wanted to gain a better understanding of emergency department readmissions – those people who came through the emergency department and then returned to the hospital within 48 hours as an inpatient. They had once been able to track this data, but no longer could.
  • Athens Regional wanted to decrease the amount of time required for the lab to produce troponin test turnaround time reports.

Athens Regional Health System, located about 70 miles east of Atlanta, is an award-winning hospital and was named one of Healthgrades’ “America’s 100 Best Hospitals” in 2016.

Athens Regional has been using Diver Platform (Diver) since 2009 in multiple ways throughout the hospital. Robin France, senior data analyst at Athens Regional, is the primary Diver developer at the hospital; she is continually looking for new ways to use Diver to enable better decision-making. Here she highlights five ways in particular that small Diver projects at Athens Regional have made a big difference.