What sets apart companies that are able to truly excel with their analytics implementations and those that struggle with issues such as adoption? I don’t hold all the answers, but during my numerous customer visits, I have noticed certain traits bubble to the top among the highest performing companies.
Here I have pulled together 4 best practices to creating a data-driven culture. These are traits I have noticed in customers who use analytics throughout their organizations and are achieving tangible results from their efforts. (more…)
Thanksgiving is a time of year when many of us eat too much food, watch too much football (though my husband would say that’s not possible), and spend too much money on Black Friday sales. The busyness of the holiday makes it easy to forget what the purpose of the day is all about: gratitude.
I’ve been thinking a lot lately about the past year at work: the customers I’ve visited, the projects I’ve worked on, and the co-workers I’ve collaborated with. And if you’ll allow me a moment, in the spirit of the holiday, I’d like to share some of the things I’m most thankful for. (more…)
When you come across something challenging, how do you react? Let’s take math as an example. Many people believe their struggles in math are due to “not having a math brain.” Others, however, keep plugging away until they figure it out and logarithms are a piece of cake.
The former types of people have “fixed” mindsets, while the latter types have “growth” mindsets. And it’s this growth mindset that can help you reap benefits in many areas in life – including analytics. Let’s take a look. (more…)
I’ve been hearing and reading a lot about the importance of curiosity lately, and well… that all made me curious as to how curiosity relates to our business lives, and in particular, to analytics and decision-making.
The September/October issue of Harvard Business Review featured an article titled, “The Business Case for Curiosity.” Based on the research findings presented in this article and in other sources, it’s clear that a curious mind can improve decision-making and business results. Let’s take a look. (more…)
What is “customer culture,” and why should companies pay more attention to it? A recent Forbes article describes customer culture as comprising two components: “the way a company treats its customers” and “the way a company treats its people.” After reading this definition, I immediately thought of our mission statement: “if Dimensional Insight takes care of its customers and employees, then the employees and customers will take care of Dimensional Insight.”
This was a strategy our co-founders Fred Powers and Stan Zanarotti believed in 30 years ago and still applies today. To me, our mission statement embodies this definition of customer culture. But how does one work to build, develop, and maintain good customer culture? Here are three ways companies can work towards prioritizing customer culture, which can lead to employee retention and increased growth and success. (more…)
What is culture? To me, culture is the glue that holds a company together. It’s very important to have a strong company culture in order to succeed and grow. Here at Dimensional Insight, our co-founders Fred Powers and Stan Zanarotti believe if they take care of the customer and employees, then the employees and customers will take care of Dimensional Insight. It’s a strategy that has worked for nearly 30 years.
In my previous blog post, I discussed the importance of building positive culture outside the office, but how does one build and develop good culture inside the workplace? It starts with trust – trust in your organization, colleagues, and skill sets. In order to succeed, organizations need to build and develop a trust-based culture. Here are 3 ways to cultivate a culture of trust inside the workplace. (more…)
My husband and I recently took a summer vacation to a family resort in Poland, Maine. Throughout the week, we enjoyed walks, food, and even meeting and interacting with a fascinating stranger. I didn’t realize the impact this stranger would have on my vacation, where I gained a bonus life lesson about promoting positivity and living one’s life to the fullest, no matter what age. (more…)
When it comes to improving healthcare quality and efficiency, how can organizations most positively change physician behavior? According to research presented in Harvard Business Review, organizational culture is critical.