In our previous blog posts on value-based care, we talked about the increasing need for analytics to help organizations keep up with the changing healthcare landscape. In theory, a business intelligence solution can help hospitals make better decisions while improving clinical and operational outcomes, which is critical in a value-based world.
But what about in practice? How does it actually look when a healthcare organization uses a business intelligence solution to drive improvements? In this blog post we’ll look at specific examples of hospitals using analytics in successful ways…and allow you to hear from some of the users themselves.
Western Maryland Health System – Cumberland, Maryland
Western Maryland Health System (WMHS) adopted a business intelligence solution in response to the state of Maryland’s implementation of a quality-based reimbursement model. In the first year of the model, WMHS ranked last out of 46 hospitals in the state. After integrating its data from multiple systems through its business intelligence solution and analyzing that data to make more informed clinical and operational decisions, WMHS not only climbed to first place in those same rankings but improved patient follow-up care. The hospital also went from losing more than a million dollars in quality-based reimbursements to gaining more than a million dollars just two years later.
Henry Mayo Newhall Memorial Hospital – Valencia, California
Henry Mayo was able to use analytics to improve its patient flow, particularly in the Emergency Department. The hospital created dashboards that allowed administrators and clinicians to look at the Emergency Department through detailed data. This resulted in decreased wait times in multiple areas throughout the hospital. This has not only improved patient satisfaction at Henry Mayo, but it has also saved the hospital millions of dollars.
Gwinnett Medical Center – Metro Atlanta, Georgia
Gwinnett Medical Center is using healthcare analytics to accurately measure physician performance. It is important for the organization to use measures that are clearly defined so that physicians can trust the data against which they are being measured. Gwinnett can create unique time period measures to check progress. Then, it can use the data to identify physician-led opportunities for performance improvement. This approach creates a positive change environment, allows or more open discussions, and decreases team conflict.
Learn more about how healthcare organizations can use business intelligence and analytics to drive improvements in a value-based world. Download our new eBook, “Navigating the World of Value-Based Care with Analytics.”
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