Location: Grand Ballroom

Presenter: Bob Petrillo, Corporate Technical Operations Manager, EMC
Bob Petrillo manages the Technical Operations Team serving the Professional Services division of Global Services at EMC. This team is responsible for managing the BI initiative for the Professional Services group, including the use of Diver and DivePort. Petrillo and his team support field delivery, corporate teams, and executive management to help drive day-to-day operations and shape long term performance improvement strategies.

Description: Case Study Seminar
Coming up with a plan for implementing a successful enterprise BI environment is no easy task. It's a challenge that requires an understanding of the varied information needs of different users and a high level of automation so the right information can be delivered to the right audience in a timely manner. EMC, the world's largest vendor of enterprise information storage platforms and services, recently utilized DI's version 6.2 to roll-out a dashboard-based balanced scorecard (BSC) initiative for the company's 15,000-person Professional Services organization. Bob Petrillo, EMC's Corporate Technical Operations Manager, leads the team in charge of supporting the BI environment within EMC's Professional Services group and will discuss the challenges EMC faced in developing, deploying and maintaining a BI environment that would meet the needs of EMC's user community. Attendees will be given an insider's look at the process EMC used to deploy a BSC project - from deciding what KPIs to select, how to measure key metrics and strategies used to deal with an onslaught of information requests that resulted from a successful project roll-out.

Location: Adrienne de Lafayette Salon

Presenter: Gary DeWitt, Director of Business Intelligence & Information, Florida’s Natural Growers
Gary DeWitt has been employed at Florida’s Natural Growers for 39 years. During his time there DeWitt has been responsible for successfully implementing an Information Technology department that boasts an operating budget that is almost one-half the industry average, zero software backlogs, and near 100% employee retention for the last ten years. The organization has an enterprise-wide Diver implementation that includes over 2,200 models that are integrated into every aspect of its business from sales and marketing to inventory management. Mr. DeWitt also chairs the Computer Information Systems Advisory Committee for Polk State College and is actively developing a 4-year business degree that focuses on a Business Intelligence discipline.

Description: Case Study Seminar.
While the press and analyst community have focused their efforts hyping the merits of deploying enterprise-wide dashboards and balanced scorecards, Florida’s Natural Growers Information Systems department has taken a slightly different approach, termed ‘SmartBiz Analytics’, to streamlining the information delivery process to improve performance. By utilizing version 6.2 of The Diver Solution, DeWitt and his team have created a versatile exception reporting environment geared towards providing knowledge workers with the ability to focus their attention on critical areas of the business. DeWitt will discuss how organizations can use Diver as a management tool by building in intelligent thresholds and business rules into the BI environment that drives the information delivery process thus supporting strategic initiatives. Attendees will have the opportunity to see actual application examples that have been developed and distributed at Florida’s Natural.

Location: Nantucket

Presenter: Merry Bassi, Planning & Decision Support Analyst, Methodist Medical Center of Illinois

Description: Case Study Seminar
While version 6.2 of The Diver Solution has streamlined the dashboard development process, deploying global dashboards with high-level summary views of performance metrics is still no easy task. Organizations with dashboard initiatives should take notice; rolling out a successful enterprise-wide dashboard or scorecard is something that requires a phased approach and an in-depth understanding of both business goals and user needs. Merry Bassi, a member of Methodist Medical Center’s Planning & Decision Support group, was tasked with creating dashboard views for Methodist’s management team that measured actual vs. goal performance on a number of care quality indicators – from hospital acquired conditions to critical lab results. Attendees will learn about Methodist’s approach to integrating multiple disparate data sources that feed the indicators present in the dashboard and how utilizing a phased approach from a data collection and integration standpoint allowed the organization to improve patient care and reimbursement levels.

Location: Grand Ballroom

Presenter: Benjamin S. Alexander, M.D., Chief Medical Information Officer, WakeMed Health & Hospitals
Ben Alexander is the Chief Medical Information Officer at WakeMed Health & Hospitals, an 870-bed private, not-for-profit health care system based in Raleigh, North Carolina. Prior to earning his medical degree from the University of North Carolina School of Medicine, Dr. Alexander worked for several years in the hi-tech sector as a programmer including a stint at IBM where he focused on application development and database design. His corporate experience in the information technology arena combined with his background in pediatrics has given him a unique perspective on the role technology plays on improving patient care and quality.

Description: Case Study Seminar
The topic of ‘Meaningful Use’ has set the world of healthcare abuzz. While the criteria for Meaningful Use is evolving, one thing is clear; providers need the ability to mine the information collected by EHRs to not only qualify for stimulus funds outlined by the ARRA HITECH act, but also to have better information transparency. Join WakeMed CMIO, Ben Alexander, as he shares his insights on Meaningful Use adoption, the process of implementing an EMR, and the role Diver is playing to improve processes across the health system through better information access and reporting.

Location: Adrienne de Lafayette Salon

Presenter: Anders Jonsson Statistician, Evaluation & Monitoring Dept., Lessons Learned Section, MSB
Anders Jonsson is a statistician at the Swedish Civil Contingencies Agency (MSB), Evaluation & Monitoring Department, Lessons Learned Section. He is also studying for a PhD in Public Health at Karlstad University. MSB supports societal preparedness for emergencies of all types. MSB coordinates across various sector boundaries and areas of responsibility. Anders Jonsson’s role is to develop the MSB’s collection and presentation of data useful for quality improvement.

Description: Case Study Seminar
The task of the MSB is to enhance and support societal capacities for preparedness for and prevention of emergencies and crises. When one does occur, MSB supports the stakeholders involved by taking the right
measures to control the situation. To collect and analyze lessons learned from international aid operations it is important to improve operations and avoid repeating mistakes. MSB's resources for international assistance is requested from the EU, UN and others. At any one point in time the MSB have 50-60 ongoing international operations, mainly in Africa, Asia and Europe. To support the process of continuous quality improvement, the authority has developed a web-based system ELLIOT (Evaluation and Lessons Learned from International Operations Tool). ELLIOT is developed using The Diver Solution in order to establish a reliable and systematic vehicle for data visualization and information delivery. The ELLIOT system provides users with a centralized area view data relative to preparedness and operations. This presentation will focus on how the Dimensional Insight provides MSB with the BI capabilities necessary for ELLIOT users to improve operations andoverall performance.

Location: Nantucket

Presenter: Monica Rodriguez, Database Administrator, William Grant & Sons, Ltd.

Description: Case Study Seminar
Like many Divers present at DIUC 2010, William Grant & Sons recently started the process of delivering information to their user community in version 6.2. In order to satisfy the constant flow of information requests from its group of suppliers, the organization is transitioning away from disseminating data via WebDiver in favor of the anytime, anywhere information access capabilities DivePort provides. Monica Rodriguez, Database Administrator, has been one of the key members of the BI implementation team at William Grant and oversees a majority of the deliverables that are now being created in version 6.2. Attendees will be given the opportunity to hear about the benefits William Grant is deriving by delivering information to users in the newest version of DI’s portal environment. Monica will explain the types of projects that are slated for roll-out and the goals they expect to achieve by using DivePort 6.2.

Location: Adrienne de Lafayette

Presenter: Jill Embler, Corporate Director of Financial Planning, Continuum Health Partners

Description: Case Study Seminar
New York City is one of the most competitive healthcare markets in the world with more than 70 hospitals and 14,000 physicians servicing an area of little more than 305 square miles. Continuum experiences some of the highest patient volumes and treats one of the largest concentrations of underserved patients in the country, so having timely access financial metrics is a must. In 2009 Continuum Health Partners realized that they needed to centralize information access and automate report generation in order to streamline the decision-making process and improve financial performance system-wide. This session will highlight Continuum’s newly deployed financial dashboards and discuss the benefits the organization has realized by having information delivered to users in this format.

Location: Duxbury

Description: This is a seminar session.
Effective Dashboard development is more than just knowing the functionality of DI's Dashboard and Portal product, DivePort. This seminar based session will walk attendees through some important design elements to consider when rolling out a dashboard initiative at the enterprise or department level. Concepts such as information hierarchy and choosing effective colors for data visualization will be introduced and applied to the topic of dashboard development.

Location: Dedham

Description: This is a seminar session.
Are you someone that exports data out of Diver to perform calculations within Excel for analysis? You can analyze your data directly within the Diver interface by creating calculations. This session will provide attendees with a side-by-side comparison of how to create common calculations in Diver. Learn the ins-and-outs of creating calculations that will help you develop more meaningful reports that will have you spending less time in Excel. Get over your fear of calculation syntax and become more familiar with customized 'calcs'!

Location: Concord

Description: This is a seminar session.
The data integrator has multiple ways for a user to join data flows. If you've ever wondered which join to use when then this is a session you should sit in on! All join and look-up types with be presented with examples of sample scripts.

Location: Sturbridge

Description: This is a seminar session.
Providing users with access to numerical data and key metrics solves part of the information delivery conundrum, but what about non-numerical data? This session will provide users with a closer look at the Document Library capability that is currently under development. Join Senior Developer, Mike Phillips, as he showcases this new feature that will soon be available in DivePort.

Location: Plymouth

Description: This is a seminar session.
Today's organization is wading in a sea of data. Often companies suffer from information overload simply because they have more data than they can deal with. Distilling this information into simple, yet meaningful reports is one way your organization can get ahead of data overload. This session will define the concept of actionable reporting and provide attendees with a step-by-step process on how to apply this concept within their own reporting environment.

Location: Duxbury

Description: This is a seminar session.
Selecting the right graphic to communicate the right information to the right audience can be challenging. While graph selection is not an exact science this session will highlight some best practices in the selection of graphs that will help the dashboard designer create better information views for enterprise knowledge workers. Tips for visually communicating key metrics will be discussed using case-study style scenarios to highlight proper usage.

Location: Plymouth

Description: This is a seminar session.
This session will provide users with a sneak preview into the development in progress for version 6.3. Mapping functionality will be embedded into DivePort enhancing the ability to provide geographic analysis of customers, brands, service areas, product penetration and much more! Join Senior Developer, Justin Libby, to see DivePort mapping in action during this breakout session. Mapping features, functionality and other options will be covered.

Location: Dedham

Description: This is a seminar session.
Interested in quizzing a few key members of DI's development team about DI's production components or interfaces? Come with questions in hand! This interactive session will allow attendees to engage directly with members of DI's development team in a structured Q&A format.

Location: Concord

Description: This is a seminar session.
Join Dimensional Insight’s Vice President of Partner Development, Bernard Seban, in this special session where he will take attendees ‘under the covers’ of The Diver Solution to showcase unique features and functionality present in the product suite. This seminar style session will provide attendees with a better understanding of how to apply 6.2 features and functionality within their own implementations.

Location: Sturbridge

Description: This is a seminar session.
If you are part of DI's growing healthcare user community then this session is for you! George Dealy, DI's Vice President of Business Development will introduce DI's Healthcare Wiki, an online collaborative forum for our healthcare Diver user community. Attendees will learn how they can collaborate and engage with each other through this online forum and will also be introduced to some of the wiki's pilot healthcare users.

Location: Concord

Description: This is a hands-on session. Laptops will be provided.
This hands-on session is a workshop-based class designed specifically for an end-user or business analyst and will focus on product tips relevant to ProDiver, Dimensional Insight's powerful ad hoc analytics interface. This workshop will cover a number of features with ProDiver that may make your job as an analyst a little easier! Past topics have included: new calculations, Diving on named groups, utilizing the Advanced Find feature, developing Cross Plots, and some report formatting techniques.

Location: Adrienne de Lafayette Salon

Description: This is a hands-on session. Laptops will be provided.
The Diver Solution™ version 6.2 was developed to provide organizations with a better way to design and distribute role-based dashboards and scorecards to users across the enterprise. This session will provide users with an in-depth look at the new DivePort Portlets that have been created to streamline the dashboard development process. This seminar-style session will walk attendees through the new Portlet types - such as Measures and Indicators - as well as enhancements that have been made to existing Portlets in version 6.2.

Location: Plymouth

Description: This is a seminar session.
Physician performance drives both cost and quality of care, so analyzing physician’s using a scorecard methodology has become increasingly popular in today’s health system. Join George Dealy, Vice President of Business Development, as he reviews Dimensional Insight’s Physician Performance Management (PPM) application. This application is used as a management tool capable of providing users with a succinct and clear snapshot of physician performance that can then be communicated directly back to each doctor and/or department head in order to improve care, lower cost, and increase revenue across the facility.

Location: Dedham

Description: This is a seminar session.
Join DI’s Vice President of Consulting Services, Roger Williams, for his famed Tips and Tricks session. This information-packed session will show attendees some creative ways to use Diver Solution™ components that typically end up saving IS/IT administrators a lot of time and effort. Learn product tricks you may not have been aware of that may just make your job a little bit easier from one of DI’s best and brightest!

Location: Duxbury

Description: This is a hands-on session. Laptops will be provided.
This class is designed for the Diver Power User interested in learning how to go beyond the default report view. Students will be given the opportunity to unlock the report view and use the editing and formatting features with ease. It is assumed the student is comfortable diving and adding columns within Diver. Topics include: exploration of the default report view options, understanding the item concept, and setting report preference.

Location: Marlborough

Description: This is a hands-on session. Laptops will be provided.
This session is a first in a sequence of sessions that explore the capabilities of Report Palette. It provides the fundamentals to begin developing palettes and explains its unique syntax. Report Palettes are available to hold data, calculations, and links which can point to multiple Models. Report Palettes can display text, data references, or calculations all on one page. This class is designed for experienced Diver designers. Topics covered include: Overview of palette features, Calculation references, Reporter Reference Items, and Working with Cells.

Location: Sturbridge

Description: This is a seminar session.
This is a must-attend session if you are looking for new ways to get more use out of analyzing data in Diver! This session will be presented by Diver expert Renee Lawrence of Glazer’s Distributing and will cover creative uses for User Defined Dimensions, External QuickViews, and Parameterized Calcs.

Location: Concord

Description: This is a hands-on session. Laptops will be provided.
During this hands-on session, attendees will explore twelve specialized scenarios in a work-shop based environment. Content covered will include turning multiple records into a single row, turning multiple rows into a single record, Fileout append, File_list and Calc_list input, creating Metadata Models and much more. The Visual Integrator and Visual Builder solution components will be heavily utilized during this session.

Location: Adrienne de Lafayette Salon

Description: This is a hands-on session. Laptops will be provided.
Version 6.2 includes a variety of enhancements to The Diver Solution’s enterprise web portal interface, DivePort, which streamlines the dashboard development process. This session is designed for the person responsible for an organization’s dashboard initiative and will provide attendees with a hands-on environment for learning how to reverse engineer a demo dashboard. Two sessions, each with their own unique dashboard to reconstruct, will be offered during the conference.

Location: Plymouth

Description: This is a hands-on session. Laptops will be provided.
This class presents Domain Editor and how it can be used to set-up or augment an existing installation to rapidly create Models and Markers from your original data sources. Topics include: getting started, database discovery, bringing data together with scripts, creating quick Models and Markers, and using Integrator, Builder, and Diver to value-add.

Location: Dedham

Description: This is a seminar session.
This session will focus on use of the Visual Builder and DiveMaster to create Models for use within The Diver Solution. Attendees looking for a refresher on model design, or are new to the concept of model design, would find this course useful.

Location: Duxbury

Description: This is a hands-on session. Laptops will be provided.
This session requires a user to have some experience with the default report view. Students will be given the opportunity to fully explore the edit item dialog along with its options. Knowledge of this interface will allow you to begin creating customized reports with ease.

Location: Marlborough

Description: This is a hands-on session. Laptops will be provided.
This is a follow-on course to the Introduction to Report Palette session. This session begins with a review of Calculation and Dive window references. Topics include: developing Macros and modifying Dive window references to include Tunnel. Basic knowledge of the Report Palette’s unique syntax is assumed.

Location: Concord

Description: This is a hands-on session. Laptops will be provided.
This session provides an overview of DIAL (Dimensional Insight Access Language) a high level Java programming language that is used to process, analyze and distribute information in Diver Models. This first class focuses on the depth and breadth of function and syntax. Experience with Diver Models and Markers will be helpful.

Location: Dedham

Description: This is a seminar session.
Join DI’s Vice President of Consulting Services, Roger Williams, for his famed Tips and Tricks session. This information-packed session will show attendees some creative ways to use Diver Solution™ components that typically end up saving IS/IT administrators a lot of time and effort. Learn product tricks you may not have been aware of that may just make your job a little bit easier from one of DI’s best and brightest!

Location: Adrienne de Lafayette Salon

Description: This is a hands-on session. Laptops will be provided.
Version 6.2 includes a variety of enhancements to The Diver Solution’s enterprise web portal interface, DivePort, which streamlines the dashboard development process. This session is designed for the person responsible for an organization’s dashboard initiative and will provide attendees with a hands-on environment for learning how to reverse engineer a demo dashboard. Two sessions, each with their own unique dashboard to reconstruct, will be offered during the conference.

Location: Plymouth

Description: This is a hands-on session. Laptops will be provided.
The Diver Solution™ version 6.2 was developed to provide organizations with a better way to design and distribute role-based dashboards and scorecards to users across the enterprise. This session will provide users with an in-depth look at the new DivePort Portlets that have been created to streamline the dashboard development process. This seminar-style session will walk attendees through the new Portlet types - such as Measures and Indicators - as well as enhancements that have been made to existing Portlets in version 6.2.

Location: Concord

Description: This is a seminar session.
This is a special topic for experienced Diver Power Users. This session is designed to explore the creation of time-based columns. The TimeSeries control panel will be presented with examples. The use of Named Groups and Period Comparisons will be contrasted to the TimeSeries control panel.

Location: Duxbury

Description: This is a hands-on session. Laptops will be provided.
This session goes beyond the customization of simple reports and will allow attendees to look at the underlying structure used to create a complex report within Diver. Examples of how to use the report template will be demonstrated along with a review of performance considerations that should be followed to optimize the development on reports.

Location: Marlborough

Description: This is a hands-on session. Laptops will be provided.
This session is a first in a sequence of sessions that explore the capabilities of Report Palette. It provides the fundamentals to begin developing palettes and explains its unique syntax. Report Palettes are available to hold data, calculations, and links which can point to multiple Models. Report Palettes can display text, data references, or calculations all on one page. This class is designed for experienced Diver designers. Topics covered include: Overview of palette features, Calculation references, Reporter Reference Items, and Working with Cells.

Location: Sturbridge

Description: This is a hands-on session. Laptops will be provided.
It is expected the student attending this session will have taken DIAL I or have experience with DIAL syntax. This session will focus on creating DIAL scripts that will determine exceptions, read a Lookup file, and email notifications across your organization for proactive information delivery.

Location: 4th Floor Foyer

Stop by this informal networking session to get a drink, grab some tasty snacks, and see how a select group of Divers are utilizing DI's solution set to roll-out dashboards and other information views to their user community.

Participating organizations include, New Balance, Trellis Healthcare Consulting, Mutual Distributing, EMC, Methodist Medical Center, Baptist Health NE Florida, and Continuum Health Partners. This is an excellent opportunity to ask real Divers about their experience creating and delivering dashboard views for users. Representatives from each of the firms mentioned will be available during the forum to answer your questions!

Location: Chatham

Description: This is a hands-on session. Laptops will be provided.
During this hands-on session, attendees will explore twelve specialized scenarios in a work-shop based environment. Content covered will include turning multiple records into a single row, turning multiple rows into a single record, Fileout append, File_list and Calc_list input, creating Metadata Models and much more. The Visual Integrator and Visual Builder solution components will be heavily utilized during this session.

Location: Nantucket

Description: This is a hands-on session. Laptops will be provided.
Version 6.2 includes a variety of enhancements to The Diver Solution's enterprise web portal interface, DivePort, which streamlines the dashboard development process. This session is designed for the person responsible for an organization's dashboard initiative and will provide attendees with a hands-on environment for learning how to reverse engineer a demo dashboard. Two sessions, each with their own unique dashboard to reconstruct, will be offered during the conference.

Location: Sturbridge

Description: This is a hands-on session. Laptops will be provided.
This class presents Domain Editor and how it can be used to set-up or augment an existing installation to rapidly create Models and Markers from your original data sources. Topics include: getting started, database discovery, bringing data together with scripts, creating quick Models and Markers, and using Integrator, Builder, and Diver to value-add.

Location: Duxbury

Description: This is a seminar session.
This breakout session will provide a behind-the-scenes look at Tunnel, which can be used as a tool to deliver summary information within DivePort. The examples will also show how different Diver Solution™ modules efficiently communicate with each other to maximize information delivery performance. Integrator, ProDiver and DivePort will be used in session demonstrations.

Location: Concord

Description: This is a hands-on session. Laptops will be provided.
The Visual Integrator version 2 is a completely new Windows application for quick and easy development and testing of scripts for the Data Integrator. This hands-on session, aimed at developers, consultants and programmers that are already familiar with creating Integrator scripts, introduces new features such as new object wizard, data column searching, filtered and iterative tests, object import/export, bookmarks, and more.

Location: Dedham

Description: This is a hands-on session. Laptops will be provided.
This is a follow-on course to the Introduction to Report Palette session. This session begins with a review of Calculation and Dive window references. Topics include: developing Macros and modifying Dive window references to include Tunnel. Basic knowledge of the Report Palette's unique syntax is assumed.

Location: Plymouth

Description: This is a seminar session.
This is a special topic for experienced Diver Power Users. This session is designed to explore the creation of time-based columns. The TimeSeries control panel will be presented with examples. The use of Named Groups and Period Comparisons will be contrasted to the TimeSeries control panel.

Location: Dedham

Description: This is a hands-on session. Laptops will be provided.
This hands-on session is a workshop-based class designed specifically for an end-user or business analyst and will focus on product tips relevant to ProDiver, Dimensional Insight's powerful ad hoc analytics interface. This workshop and cover a number of features with ProDiver that may make your job as an analyst a little easier! Past topics include: new calculations, Diving on named groups, utilizing the Advanced Find feature, developing Cross Plots, and some report formatting techniques.

Location: Nantucket

Description: This is a hands-on session. Laptops will be provided.
Version 6.2 includes a variety of enhancements to The Diver Solution's enterprise web portal interface, DivePort, which streamlines the dashboard development process. This session is designed for the person responsible for an organization's dashboard initiative and will provide attendees with a hands-on environment for learning how to reverse engineer a demo dashboard. Two sessions, each with their own unique dashboard to reconstruct, will be offered during the conference.

Location: Sturbridge

Description: This is a hands-on session. Laptops will be provided.
This hands-on workshop will give attendees an opportunity to interact with DI's ETL tool, Data Integrator, and will focus heavily on processing the different types of inputs. This session is designed strictly for a user that interacts with DI's Builder and Integrator components. During this two-hour session attendees will explore developing scripts to handle unstructured file formats capable of feeding a Model, using the Directory Input object, and other specialized scenarios.

Location: Duxbury

Description: This is a seminar session.
This session will focus on the factors that influence model size and build time while providing attendees with an opportunity to investigate strategies for model performance enhancement.

Location: Concord

Description: This is a hands-on session. Laptops will be provided.
The Visual Integrator version 2 is a completely new Windows application for quick and easy development and testing of scripts for the Data Integrator. This hands-on session, aimed at developers, consultants and programmers that are already familiar with creating Integrator scripts, introduces new features such as new object wizard, data column searching, filtered and iterative tests, object import/export, bookmarks, and more.

Location: Chatham

Description: This is a seminar session.
Physician performance drives both cost and quality of care, so analyzing physician’s using a scorecard methodology has become increasingly popular in today’s health system. Join George Dealy, Vice President of Business Development, as he reviews Dimensional Insight’s Physician Performance Management (PPM) application. This application is used as a management tool capable of providing users with a succinct and clear snapshot of physician performance that can then be communicated directly back to each doctor and/or department head in order to improve care, lower cost, and increase revenue across the facility.

Location: Plymouth

Description: This is a seminar session.
This session illustrates the features of the Windows interface, DI-Config, used to configure DiveLine. Role-based security and the typical basic user setup will be outlined. Topics covered include: User Profiles, Groups, Access Control Lists (ACL's), and Setting Limits and Deletes on data. Some knowledge of The Diver Solution™ and terms may be helpful.