Dimensional Insight

Solution: Healthcare

In fewer than ten minutes, a product specialist will show you how DI's technology can help you increase patient satisfaction, reduce operating costs, and increase revenues.
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Learn About the User Interface

Accompanying White Paper: Lee Memorial Health Systems: Increasing Patient Satisfaction & Growing Margins through Business Intelligence

Healthcare Profiles:

BayCare Health System
JohnsHopkinsHealthCare
Lee Memorial Health Systems
Partners HealthCare
River Valley Health
Sarasota Memorial Hospital

SSM Healthcare

"This technology is very user friendly. It's easy for people, once they've had a little training, to move through the data on their own. Users see results right away and gain greater insight into the data."
-Cindy Brittingham, Dir. Decision Support Services, Johns Hopkins HealthCare

"We can look at satisfaction rates of patients who had bypass surgery, for example, and link survey data back to clinical data. We have information about who their primary payor was because satisfaction rates of people by different HMOs is important, especially when negotiating contracts."
-Rhonda Warren, Lead Customer Research Consultant, SSM Health Care

Human Resources

It's unanimous the most pressing problem for hospital CEO's is finding and retaining key staff. Dimensional Insight's Diver Solution provides a significant tool to win new recruits and grow the loyalty of current staff.

Employee benefits analysis:

Using built-in mapping tools, HR managers can gain deep insight into the demographics of their workforce, mapping employee population density to zip code, for example. From this, it's possible to determine the best place to locate childcare for employees with young families, or geographically target recruiting campaigns in those areas where the most desirable employees reside.
Providing a competitive benefits package is essential to attracting and maintaining a skilled staff. With today's rising benefit costs, it is essential to have an understanding of benefit usage and determine the right mix of benefits for your system. Diver allows you to review usage and pinpoint which benefits are right for your organization, eliminating needless cost that will not affect morale or loyalty.

The map below shows employee addresses and color-codes the homes by the age groups of their children. This type of analysis is useful in identifying the make-up of the current workforce, and where to focus efforts such as child-care center contracts.

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Nursing Magnet - the Clinical and Patient Satisfaction Factor

Finding and hiring qualified nursing professionals is increasingly becoming the #1 item on system management's list of critical success factors. In order to succeed, managers need to understand the overall clinical and patient satisfaction picture in order to use this information to achieve national recognition in the Nursing Magnet program. Dimensional Insight has worked with integrated hospital systems to put strict analysis programs in place that provide the information and reporting necessary to help achieve that status and inevitably to attract more and better-qualified nursing professionals.