Customer Profiles: Healthcare

Dimensional Insight's Diver Solution empowers executives and managers at hospitals and managed care organizations to make higher quality and more timely decisions by providing the right information at the right time to the right people.

Diver allows hospitals to:

  • Increase patient satisfaction by reacting faster to improve service and response.
  • Reduce operating costs by identifying inefficiencies within operating groups.
  • Increase revenues by highlighting profitable procedures and reimbursement problems.
  • Continually improve efficiency, as decision support teams will be able to spend more time acting on information, and less time on routine data collection and report generation.

Diver allows managedcare organizations to:

  • Identify poor performance and encourage improvement
  • Discover and analyze inefficient drug prescription and usage
  • Ensure adherence to disease management standards
  • Compare performance on readmissions, mortality, or a host of other acute care metrics
  • Track patient satisfaction and PCP patient retention
  • Create a self-service portal for members, employers, physicians and other external stakeholders

Hospitals

BayCare Health System:Improving Clinical Outcomes and Raising Care Quality for JCAHO Core Measures

BayCare Health System had a simple objective: To cut the time needed to perform angioplasty ("PTCA") on a heart attack patient to 90 minutes or less. In 2002, the median time - the "Door-to-Inflation" time - for BayCare to perform angioplasty was 143 minutes...

Lee Memorial Health Systems: Increasing Patient Satisfaction & Growing Margins through Business Intelligence

As a leading not-for-profit community-owned healthcare provider, one of the primary aims of Lee Memorial Health System (LMHS) is to be a vital asset to the Southwest Florida community by providing high quality, cost effective services. This commitment to community goes beyond the facility's walls and the millions of dollars in uncompensated care that is provided to those unable to pay. To achieve this, senior executives at LMHS have an ongoing initiative to increase patient satisfaction, the key driver of profit margins, enabling them to give back more to their community...

Monitoring Patient Record Access Performance: How Partners HealthCare Monitors and Streamlines 7 to 10 Million Web Transactions Each Day

To allow for greater distribution of clinical information to hospitals, clinics, and individual physician offices, Partners HealthCare moved parts of its Longitudinal Medical Record (LMR) application from a Visual Basic desktop application to the web environment. The conversion significantly increased resource utilization from individual desktops to a web server tier. Partners HealthCare now averages seven to ten million web transactions per day, which are mostly the result of over 6,000 clinicians, physicians, and nurses retrieving information from the LMR and many other clinical applications...

River Valley Health - Managing Strategic Goals and Driving Culture Change with HospitalAnalysis

River Valley Health's use of reporting and analytics is driven by the need to be accountable to the government and the public. Management decisions are focused on making efficient use of public resources - not, for example, by the need to understand which product lines are the most profitable and why...

Diving for Data: Sarasota Memorial Hospital deploys clinical and financial analysis tools to eliminate losses and empower decision makers.

Anyone in big business who is past the age of 40 should recall the days of accountant/librarians, who scribed columns of fi nancial data in giant green ledgers before carting the massive tombs away down dark corridors of shelves and ladders. Then,
as now, corporate decision makers required snapshots of immediate financial situations to help map out strategies. But without the power of computers or a really good crystal ball, weeks could pass before any images appeared...

SSMHC Improves Patient Satisfaction Through Better Data Analysis

Dimensional Insight's Diver solution plays an important role in assessing performance and identifying opportunities for improvement within the system. Continuous Quality Improvement (CQI) teams at each hospital use Diver to track patient satisfaction rates from patient surveys. Their efforts to improve quality of care have been recognized: SSM Health Care won the Missouri State Quality Award for excellence in quality leadership, and also won the prestigious Malcolm Baldrige National Quality Award in 2002, becoming the first health care organization in the country to do so...

Managed Care Organizations

Johns Hopkins HealthCare Fulfills Reporting Needs with Diver

"Information was not accessible to business users. We were satisfied with the data warehouse attached to our claims system, but front-end reports were not built to our needs. Before implementing Diver, there were major information gaps throughout the organization because a person needed a high level of technical expertise to execute SQL queries and extract data from the warehouse..."

The Diver Solution- Just the Cure for Neighborhood Health Plan

All managed care organizations analyze revenue, capitation, and expense information for medical claims, pharmacy claims, and behavioral health claims. The old way of analyzing healthcare data was to have IT professionals write code every month and extract data from different tables - usually with inconsistent data definitions and divergent priorities - from a data warehouse. This process proved to be too time consuming and unreliable for Neighborhood Health Plan...

Parkview Finds a Perfect Fit with Diver

Reports generated by Diver are automatically updated as the data is updated, and they allow users to navigate through the data on their own to find answers. Each element in a report is "live," meaning the user is able to click on the actual report to reveal the supporting details. Reports will center around claims lag tables, membership information, risk products, and utilization, as MCS manages several HMO and PPO plans for 100,000 members...